Terms of Service
Last Updated: June 20, 2024
These Terms of Service (“Terms”) govern the relationship between Signify Technologies Corp. (“Signify”, “Company”, “We” or “Us”) and users of our site, including viewers, interested parties, and customers regarding information or use of the products and/or services offered by us through the website located at www.getsignify.com (the “Site”) or other related products, applications, or services, and any content made available therein (the “Content”, together with the Site, the “Services”).
AGREEMENT AND UPDATES
Agreement to Terms
By accessing, installing, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy, available at https://www.getsignify.com/legal, which is incorporated into these Terms by reference. In using the Services, you thereby agree and represent to us that you are at least 13 years old and that you will not impersonate any other person or entity or otherwise misrepresent your identity on or through the Services.
Updates
We may modify the Services or update these Terms from time to time, in our sole discretion, with or without notice. Continued access, installation, or use of the Services constitutes your agreement to such modifications and to be bound by an updated version of these Terms.
Customer Agreement
In the event of a conflict between a separately executed Customer Agreement and these Terms, the Customer Agreement shall govern.
Privacy Policy.
Our Privacy Policy governs our practices of collecting, storing, processing, and using potentially personally identifiable information and is integrated into these Terms by reference.
USER ACCOUNTS
In the event the Services require you to register for an account (an “Account”), you are consenting to the collection of such registration information pursuant to our Privacy policy and represent that: (a) any information provided is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) you are registering for an account for yourself or someone who you are authorized to act on behalf of. You are solely responsible for maintaining the confidentiality of all Account credentials, such as passwords, and any activity that occurs under your Account. You hereby agree to immediately notify us of any suspected unauthorized use of your Account. We are not liable for any loss or damages arising from any authorized use of your Account. We may use third-party login or authentication services, any use of which is subject to the section on Third-Party Services below.
SUBSCRIPTIONS AND PAYMENTS
A portion of the Services may only be accessible after enrolling in an ongoing paid subscription (a “Subscription”). The price of the Subscription is that which you select at the time of enrollment, and by enrolling in a Subscription, you hereby agree to such recurring charges. The Subscription will continue unless you cancel it through the Services. In the event we offer a free or reduced-price trial period, you may be automatically enrolled in a standard Subscription thereafter unless canceling the Subscription before the end of such trial period. The price paid for Services may not include taxes and fees; you will receive a receipt that details all fees and taxes paid.
ACCEPTABLE USE POLICY
You acknowledge to have read, understand, and hereby agree to adhere to, the following conditions and acceptable use guidelines, as may be updated from time to time (our “Acceptable Use Policy”). You hereby agree not to: (a) use language or transmit offensive or profane material, including profanity, obscenities, sexually explicit material, or excessively violent content; (b) harass or threaten other users with behavior or language such as insults, prejudice, defamation, ridicule, libel, or threats; (c) submit material that violates a third party’s rights, including the rights of privacy, publicity, or intellectual property, or soliciting private information from another user, including account details where applicable; (d) post advertisements; (e) impersonate another person or misrepresent your affiliation with us or others; (f) copy, translate, disassemble, decompile, reverse engineer, or otherwise modify, replicate, or create derivative works of the Services; (g) access, download, or otherwise use the Services by automated means, including harvesting or scraping; (h) use the Services in any way that violates any applicable law.
INTELLECTUAL PROPERTY AND OWNERSHIP
License to Use the Services.
Subject to these Terms and your adherence to such terms, we grant you a limited, non-transferable, non-exclusive license to access and use the Services for your personal or internal business purposes. You may not: (a) license, sell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit the Services; (b) modify, make derivative works of, disassemble, reverse compile, or reverse engineer, any part of the Services; (c) access the Services in order to build a similar or competitive service; (d) access the Services using automated means, whether through the use of bots, scrapers, or otherwise, unless permitted by these Terms or when made available by us (e.g., API access). Except as otherwise permitted by these Terms, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. Any future release, update, or other addition to the Services is subject to these Terms.
Company Content.
All content, images, designs, layouts, code, interfaces, compilations, features, elements, technical data, or data incidentally created through the use of the Services and all copyrights, trademarks, service marks, trade names, or other intellectual property or proprietary rights (“Company Content”) are owned by us or our licensors. You may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display, or in any way exploit the Company Content in whole or in part except as expressly authorized by us, our licensors, or these Terms. Except for the terms of any license under these Terms, neither our licensors nor we grant you any express or implied rights in and to the Company Content and all such rights are retained and reserved to the fullest extent permitted under law.
User Content.
Any content, images, profiles, text, links, articles, software, graphics, video, music, sound, messages, or other materials that you upload, include, specify on, or share in connection with your use of the Services, whether publicly or privately, or that is otherwise collected by or through the Services (“User Content”) is owned by you subject to the extent you would have intellectual property or other proprietary rights associated with it, subject to our Privacy Policy and the license herein. You assume all obligations and risks associated with your User Content, including that: (a) no copyright, trademark, trade secret, publicity, privacy rights, or other intellectual property or proprietary rights are violated by the User Content; (b) you own or have permission to use the User Content; (c) you are fully legally responsible for the User Content; (d) all risk associated with the use of the User Content such as, if applicable, the use of your User Content by others on or through the Services; (e) any liability if your User Content violates these Terms, any third party rights, or any applicable laws; and (f) that any liability arising from the foregoing violates these Terms and constitutes an improper and unauthorized use of the Services.
Feedback.
If you submit any feedback, comments, suggestions, or support requests on or through the Services (“Feedback”), you hereby assign us all rights, titles, and interest in and to such Feedback.
THIRD-PARTY SERVICES
In the event the Services link to, contain, use, integrate with, or access third-party services (“Third-Party Services”), you hereby acknowledge we do not control or operate nor are we responsible for the products, services, content, or reliability of any such Third-Party Services. Your relationship with the Third-Party Services is governed by and subject to the applicable agreement between a particular Third-Party Service and you.
INDEMNIFICATION
You hereby agree to indemnify and hold us and our affiliates, officers, agents, subsidiaries, partners, and employees harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your: (a) use of the Services; (b) User Content; (c) violation of these Terms, or (d) violation of any rights of another including but not limited to intellectual property or privacy rights.
DISCLAIMERS
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY GUARANTEES, CONDITIONS, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF THE COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, VIRUS-FREE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF THE SERVICES OR ANY CONTENT THEREIN.
LIMITATIONS OF LIABILITY
NEITHER WE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, MOBILE DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE LESSER OF THE AMOUNTS YOU HAVE PAID TO US FOR USE OF THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE CAUSE OF ACTION, OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO US, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
GENERAL LEGAL
Entire Agreement.
This Agreement, which includes our Privacy Policy and any other agreement incorporated hereto by reference, forms the entire and exclusive understanding and agreement between you and us. This Agreement supersedes and replaces any and all prior oral or written understandings.
Notifications.
By using the Services, you consent to the receiving notices, including these Terms, in electronic form. Notices may be given via email or by posting to the Services. Any notices provided via email will be deemed given and received on the date and time of transmission. In the event we send push notifications, you can opt out of receiving such notifications in your App settings.
Severability.
To the extent any provision of these Terms is deemed invalid or unenforceable, that provision will be interpreted and enforced to the maximum extent permissible under law to give effect to the original intent of such provision, with all other provisions will remain in full force and effect.
Additional Provisions.
A failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. You may not assign these Terms or delegate any obligations hereto. We may assign rights or delegate duties under these Terms in connection with a merger, reorganization, re-domestication, or the sale of all or substantially all of our assets. These terms will bind our successors and permitted assigns.
Applicable Law, Forum, and Venue.
These Terms are governed by the laws of the State of Washington, U.S.A., without regard to its conflict of law provisions. All disputes related to or arising from this Agreement will be subject to the exclusive jurisdiction and venue of the state and federal courts located in King County, Washington, to which jurisdiction and venue both we and you each irrevocably consent.
Privacy Policy
Last Updated: June 20, 2024
Your privacy is important to us. At Signify Technologies, Corp. (“Signify”, “we”, “us”, or “our”), we have a few fundamental principles:
We don’t and won’t ask you for personally identifying information unless we need it and you have the opportunity to review your options. To make this Privacy Policy easier to read, Signify, and our associated products and services are collectively referenced as “Services” throughout this policy.
We don’t share your personally identifying information with anyone, except as needed, to provide service or support, to comply with the law, or to protect our rights.
This service does not require you to enter any information to view the website or the Services. You have the option to fill in the information to make a request to receive more information or a demo. This information is only used to connect with you about working with Signify. We do not share this information with anyone or use it for any other purposes. The limited information collected is governed by this policy.
If you are a customer of Signify, this Privacy Policy also governs the limited personal information that your organization (and authorized parties) share in order to set up an account and access our tools, products, dashboard, and other services we may provide in accordance with an executed Services Agreement and Order.
Please note that this Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Services. We are not responsible for the content or privacy practices of third parties or other users. We recommend that you exercise caution before you voluntarily disclose personally identifiable information to other users, on publicly accessible or displayable parts of the Service, or through third-party links on third-party websites or platforms.
I. What is Personal Information, and What types of Personal Information do we collect?
For purposes of this policy, “Personal Information” is information about an individual that can be used to reasonably identify that individual.
We only collect limited Personal Information to respond to your queries, deliver our Services, provide support, or as otherwise described in this policy. We limit our collection of data to the name of the organization, first name, last name, preferred phone number, and email address in addition to the technical data listed below.
II. INFORMATION COLLECTION AND USE
Business Operations.
In general, we collect, use, and disclose information for purposes connected with our business operations. This includes providing our Services, enabling proper operation and functionality, improving our products and Services, verifying identity, addressing support concerns, marketing purposes, and other business purposes. You are not required to provide any personal information; however, you will not receive the full value of our Services without this information.
Email Addresses
We do not and will not send spam, sell, or rent your email address or any social media login account information to third parties. We do utilize third-party marketing tools to support our marketing activities as described below. We do not disclose, sell, share, trade, or give away a user’s personal information to third parties. We may email users directly to connect, update, or other reasons related to your interest in our Services.
Marketing
We may contact you with marketing and promotional information (in accordance with your marketing preferences) about Services or products that we offer and to send you information regarding us. See below “Objections and Restrictions” for information about how you can opt-out of receiving marketing communications from us at any time.
Logging Statistics
Like most website operators, our servers automatically collect certain types of non-personally identifying technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request. This includes information such as:
What website you came from to get here;
What portions of our website you access;
How long you stay for; and
What kind of device you’re using
We use this information to better understand how our visitors use our website and to maintain Services.
Location Information & IP Addresses
We collect very limited personal data. If you fill out a form with your name and email address, we link the IP address and device information to you. Additionally, we collect IP addresses and convert them to locations for (1) security monitoring, (2) supporting some features, such as IP whitelisting, country-level location whitelisting, and (3) delivering location-based help and website details.
Locale Preferences and Device Information
When you use our Services or products, we may automatically collect certain information from your device, its software, and your activity using our Services. This may include information you search for on our website, locale preferences, identification numbers associated with your devices, your mobile carrier, date and time stamps associated with transactions, metadata, your Internet Service Provider, files viewed on our site, operating system, and clickstream data.
Data Aggregation
In addition to the other uses described in this policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used internally to improve Services or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.
Cookies
Your use of certain Services may result in the assignment and storage of session cookies by Signify and analytics tools to recognize your access privileges and generally track user preferences. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you and can only be read by a server in the domain that issued the cookie to you. Visitors who do not wish to have cookies placed on their computers or mobile devices should deny Cookies by configuring their respective browsers to do so. If Cookies are denied, certain features of our Services may not function properly.
Social Media Widgets
Our website might include social media features, such as a Facebook like button and widgets, and the “Share This” button for sites like X and LinkedIn. These features may collect your IP address and the page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.
How We Share Your Information
Signify takes necessary measures to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying information.
Signify discloses potential personally-identifying information only on an as-needed (or required) basis as follows:
To our personnel that: (i) need to know that information in order to process it on our behalf or to provide the Services; and (ii) that have expressly agreed not to disclose it to others. Note* Some of those employees, and contractors may be located outside of your home country; by using the Services you consent to the transfer of such information to them.
As required by law such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you if we are required to provide your personal information to third parties as part of a legal process.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request.
In the event of a merger, acquisition, or any form of sale of some or all of Signify’s assets, we will ensure that the acquiring organization agrees to protect personal information in accordance with the commitments we have made in this Privacy Policy, and that the acquiring organization will provide notice before personal information, customer information, or business information becomes subject to a different privacy notice.
To any other third party with your prior consent to do so. We do not sell your personal information to third parties.
III. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION; SECURITY.
Communications
If you have provided an email with us for access and use of our Services, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Signify and our Services. We primarily use our various product blogs and support documentation to communicate this type of information, so we expect to keep this type of email to a minimum.
Third-Party Services
We use various third-party services to create the best user experience and improve existing Services. Third-party services use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. We use various third-party services to collect and analyze information about your use of our site. Among others, we use Google Analytics for website use and traffic analysis. We also use various services to ensure user success and improve relationship management.
Security, Data Storage & Retention
To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the personal information data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interference from illegally obtaining or tampering with your personal information.
We encourage you to help us by also taking precautions to protect your personal data when you use our Services. Change your account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection. We also recommend enabling two-factor authentication for signing into your account.
Signify will retain your personal information for as long as needed for the purposes described above and/or as required by law. A user may request access to certain data about themselves by emailing privacy@getsignify.com.
IV. YOUR RIGHTS UNDER THE CCPA (EXTENDED TO ALL USERS)
The California Consumer Privacy Act (CCPA) and some other state laws provide you with fundamental rights. Due to our commitment to privacy, we have extended those data subject rights to persons in all jurisdictions.
Right to be forgotten (“Right to Erasure”) This right provides you with the ability to ask for the deletion of your data. This will generally apply to situations where a customer relationship has ended. It is important to note that this is not an absolute right and depends on our retention schedule and retention period in line with other applicable laws.
Right to know how we are processing your information (“Right to Information”) This right provides that you may ask us for information about what personal data is being processed and the rationale for such processing. For example, you may ask for the list of processors with whom we share your personal data.
Right to view the information we have collected about you (“Right to Access”). This right provides you with the ability to get access to your personal data that is being processed. This request provides you with the right to see or view your own personal data, as well as to request copies of the personal data.
Right to rectification. This right provides you with the ability to ask for modifications to your personal data in case you believe that this personal data is not up to date or not accurate.
Right to withdraw consent. This right provides you with the ability to withdraw a previously given consent for processing of your personal data for a purpose.
Right to object to processing your information (“Right to object”). This right allows you to object to certain types of data processing. These are:
Direct marketing
The processing of personal data for statistical purposes related to historical or scientific research
The processing of data for tasks in the public interest
The exercising of official authority invested in you
Objections to data processing in yours or a third party’s legitimate interest
Objections to data processing based on your own beliefs and situations
Right to data portability. This right provides you with the ability to ask for transfer of your personal data. As part of such a request, you may ask for your personal data to be provided back to you in a machine-readable electronic format or, if technically feasible, transferred to another service provider.
Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right, at any time, to direct us (as a business that collects sensitive personal information about you) to limit our use of your sensitive personal information to that use which is necessary to perform the Services expected. If you would like to exercise any of the above rights, please contact our support team at support@getsignify.com.
V. ADDITIONAL TERMS; CHANGES AND CONTACT.
Privacy Of Minors
We do not promote or offer the Services for use by anyone under the age of 18 (“minors”). Signify does not knowingly solicit or collect personal information from minors, and we will not knowingly link to any third-party website or platform or host any customer sites that solicit or collect personal information from minors. If you believe that a minor has disclosed personal information to us or that we have linked to such a third-party or user website or platform, please contact us at privacy@getsignify.com
Additional Information for International Users
If you are visiting this website and/or accessing the Services from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where Signify servers are located. This information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it's stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal information will at all times be governed by this Privacy Policy.
Business Transfers
If the ownership of Signify substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that Signify enters bankruptcy, you understand that any stored personally identifying and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer or merging entity of Signify may continue to use your personal information as set forth in this Privacy Policy.
Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any change in how we use your personal data, we will notify you by email (specified upon registration), or we will notify you by means of a notice on this page prior to the change becoming effective and with updating the last date upon which the Privacy Policy was updated. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Signify.
If you have any questions or suggestions regarding this Privacy Policy, please contact Signify via email at support@getsignify.com.
Contact appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you have the right to contact a regulatory body or data protection authority in relation to your complaint.